Getting Started — Step by Step
Check your plan includes plan management funding
Look in your NDIS plan for a support category called "Improved Life Choices." This is the funding used to pay for your plan manager. If it's not in your plan, contact the NDIA to request it at your next plan review or via a plan variation.
Contact Genuine Care Management
Call us on 03 9620 3003, email admin@genuinecaremanagement.com.au, or fill in our online enquiry form. We'll explain everything and answer any questions you have — no pressure, no obligation.
Sign your service agreement
We'll send you a service agreement outlining our services and responsibilities. Once you've read it and are happy, sign and return it to us. This is a simple, plain-English document — no confusing legal jargon.
Share your NDIS plan with us
Send us a copy of your current NDIS plan. We use this to set up your budget categories in our system so we can track your spending accurately. We keep all your information strictly confidential.
We notify your providers
Once you're set up, we contact all your existing service providers and let them know to send invoices directly to us going forward. We give them clear instructions on how to submit invoices and what information to include.
Invoices get paid automatically
From now on, your providers send invoices to invoice@genuinecaremanagement.com.au. We check each invoice, verify it against your plan, and process the payment within 48 hours. You don't have to do anything.
Receive regular budget statements
We send you fortnightly and monthly budget statements showing exactly what's been spent, which providers have been paid, and how much is remaining in each support category. You always know exactly where your money is.
We support you at plan reviews
When your plan is up for review, we provide you with a full financial summary showing your spending history. This helps you and your support coordinator justify your funding levels and request the right amount for your next plan.
What We Need From Providers
If you are a provider supporting one of our participants, please ensure all invoices include:
- Participant's full name and NDIS number
- Your provider registration number and ABN
- Date(s) of service delivered
- Description of the support provided
- NDIS support item number and line item
- Total amount charged (GST inclusive if applicable)
- Your banking details for payment
Send all invoices to: invoice@genuinecaremanagement.com.au